Refund & Cancellation Policy

The VahanBooks Free plan is available at no cost. No payment is collected for the Free plan, so no refund is applicable.

VahanBooks offers the following paid subscription options:

All prices are in Indian Rupees (INR). GST is applicable where required. Payments are processed securely via Razorpay, a RBI-registered payment aggregator.

• You may request a pro-rated refund within 7 days of your subscription purchase date
• The refund amount is calculated based on the unused portion of your subscription period
• For example, if you purchased a monthly plan on Day 1 and request a refund on Day 4, you will be refunded approximately 27/31 of the monthly amount
• Refund requests are processed in INR to the original payment method (card, UPI, net banking, or wallet)

• Refund requests made after 7 days from the purchase date are not eligible under our standard policy
• Your subscription will remain active until the end of the current billing period
• You will continue to have access to all paid features until expiry
• In exceptional circumstances (e.g., duplicate charges, proven technical failure), we may consider refunds on a case-by-case basis

• You may cancel your paid subscription at any time by emailing vahanbooks@gmail.com
• Upon cancellation, premium features remain active until the end of the current billing period
• After expiry, your account reverts to the Free plan automatically
• Your data is not deleted upon cancellation — all records remain accessible on the Free plan
• Cancellation does not entitle you to a refund unless you are within the 7-day window

Email us at vahanbooks@gmail.com with the following information:

• Your registered email address or mobile number
• Date of subscription purchase
• Razorpay payment ID or order ID (visible in your subscription confirmation email)
• Reason for the refund request (optional but helpful)

We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days. Refunds are credited to the original payment method.

Refunds will not be granted in the following cases:

• Requests made after the 7-day refund window
• Account termination due to violation of our Terms of Use
• Fraudulent or abusive usage of the Platform
• Requests citing inability to use features due to user error
• Partial period usage after the 7-day window has passed

Nothing in this Refund Policy limits your rights under the Consumer Protection Act, 2019. If you believe you have been treated unfairly, you may approach:

• The National Consumer Disputes Redressal Commission (NCDRC)
• The State Consumer Disputes Redressal Commission for Andhra Pradesh
• The District Consumer Forum for East Godavari